Session Recordings

Capturing your Users Sessions

Recordings in Crowd, start collecting data automatically as soon as the Crowd tracking script is properly installed on your website. Data is captured across all pages with the tracking script, beginning with the first visitor, and no manual enabling is required. This article provides a step-by-step guide to set up, view, and filter Recordings in Crowd. Already set up? perfect! see our article on How to Filter Session Data and visit Troubleshooting FAQs for Recordings. Step-by-Step Guide Step 1: Installing the Crowd Tracking Script - Get the Script: Log in to your Crowd account, navigate to the Settings or Integration page, and copy the tracking script. - Add to Your Website: Paste the script into the section of every page you want to track, just before the closing tag. - Verify Installation: Visit your site with a new visitor to trigger data capture. Check the Session Recordings page in your Crowd dashboard for initial recordings within minutes. - See detailed article on how to install Crowd on various websites here. Step 2: View Your Recordings - From the left sidebar, click Session Recordings to view all captured sessions. - The page displays sessions with details like Country, User Intent, Duration, Clicks etc. - On the Session Recordings page, locate a session on the list. - Click the Play button next to a recording to open the Recordings player. - The player will start playing the session, showing user interactions. See Recordings Player Demo for details. Step 4: View and Filter by Duration - On the Session Recordings page, click the Last 30 days dropdown if not already open. - Select a time period (e.g., Last 24 hours, Last 7 days, Last 30 days, Last 3 months, or Custom duration) to filter sessions by time. - If choosing Custom duration, specify the date range (e.g., May 1–17, 2025). - Click on apply and the page will update to show only sessions within the selected time frame. - Click Play on a filtered session to analyze user interactions. Step 5: Apply Filters to Refine Sessions - On the Session Recordings page, click the Filters button to expand the filter options. - Select a category (e.g., Behavior, Traffic, Sessions, or Technology). - Choose specific properties to filter by, such as Properties, Viewed page etc. - For more details on applying advanced filters, see How to Filter Session Data. Not Seeing Any Recordings? - For websites with low or inconsistent traffic, data collection may take a few hours. If no recordings appear after 12 hours, verify the script is correctly installed on all pages. - Check Troubleshooting FAQs for Recordings for further guidance on why Crowd isn’t capturing sessions. Next Steps - Learn more about interacting with recordings in the Recordings Player Guide. - Dive deeper into user behavior with Heatmaps. - Use the AI chats feature to gather insights and ask questions about your recorded sessions.

Use Cases for Filtering Sessions

To explore how session filters work in Crowd, dive into this guide. Filtering allows you to narrow down recordings and pinpoint the most relevant user sessions based on specific criteria. This helps you identify user groups and compare their behavior effectively. While Crowd doesn’t currently support saving filter configurations as segments, you can apply filters repeatedly to access key sessions. In this article, you’ll find scenarios that demonstrate how to use Crowd’s filters to meet your goals. Identify Website Issues Causing User Frustration Detect elements that confuse or frustrate users by filtering for specific behaviors. Rage clicks (five clicks on the same element within 500ms) reveal confusing or broken elements. U-turns (returning to a previous URL within seven seconds) indicate navigation issues, while error clicks highlight JavaScript errors. Combine these with a specific Viewed page to focus on problem areas. - Filter by: - Behavior: Rage clicks, U-turn, Error clicks - Traffic: Viewed page Verify Performance of a New Button Test how users interact with a new call-to-action (CTA) button. Use the Clicked elements filter to find sessions where users engaged with it, then compare the results with your initial assumptions about its effectiveness. - Filter by: - Behavior: Clicked elements Investigate Drop-Offs on the Pricing Page Analyze why users abandon the pricing page by watching drop-off recordings. Use the Exit page filter set to your pricing page or combine Viewed page filters to track the user journey. Add Entered text to identify sessions where users started forms but didn’t complete them. - Filter by: - Traffic: Viewed page, Exit page - Behavior: Entered text Compare Mobile and Desktop User Behavior Understand how device usage affects user habits. Filter by Device to isolate sessions from mobile, desktop, or tablet, then observe how navigation and interactions differ to improve device-specific experiences. - Filter by: - Technology: Device Tailor Experiences for New vs. Returning Users Differentiate how new and returning users engage with your site. Use the New/Returning filter, and enhance targeting with User Attributes (e.g., last purchase, total spend) if configured, to customize experiences for specific user groups. - Filter by: - Sessions: New/Returning - Sessions: User Attributes Analyze User Feedback from Surveys Gain context from survey responses by filtering sessions where users submitted feedback. Use the Survey reaction filter (if integrated) to spot trends in positive or negative reactions and understand user sentiment. - Filter by: - Behavior: Survey reaction Track Social Media Traffic Impact Identify how social media drives traffic by filtering with Traffic channel set to social platforms (e.g., Instagram). Combine with Landing page to see how these visits influence the customer journey. - Filter by: - Traffic: Traffic channel, Landing page Focus on Users in a New Market Target new customers in a specific region by combining filters. Use New/Returning for new users and Country, Region, or City to zero in on your target market. - Filter by: - Sessions: New/Returning, Country, Region, City Optimize Based on Session Insights Leverage filters to refine your analysis. For example, use Session duration to find short sessions (e.g., under 1 minute) and address the 74% bounce rate from the Home dashboard, or use First clicks and Page scroll depth to assess initial engagement. - Filter by: - Sessions: Session duration - Behavior: First clicks, Page scroll depth

How to Filter Session Data

What Are Filters? Filters in Crowd allow you to narrow down the list of recorded user sessions to focus on specific behaviors, traffic sources, session details, or technology used. By applying filters, you can analyze targeted groups of users and gain insights to improve your users experience. Crowd offers four filter categories, each with unique properties to refine your data. Filter Categories and Properties - Traffic: Focuses on how users arrive at or navigate your site. - Properties: Viewed page, Entry page, Exit page, Referrer page, Query - Sessions: Targets user and session characteristics. - Properties: User ID, New/Returning, Country, Region, City, Session duration - Behavior: Analyzes user actions during sessions. - Properties: Moved cursor, Clicked elements, Entered text, Selected texts, Rage clicks, Error clicks, First clicks, Excessive scrolling, U-turn, Page scroll depth, Survey reaction - Technology: Examines the devices and software users employ. - Properties: Device, Operating system, Browser, Screen resolution Each property requires selecting a specific attribute to define the filter, such as a URL for traffic-related properties or a yes/no option for behavior actions. Step-by-Step Guide Step 1: Select a Filter Category and Property - On the Session Recordings page, click the Filters button to open the filter panel. - Choose a category (e.g., Traffic, Sessions, Behavior, Technology) from the list. - Select a property within the category (e.g., Viewed page under Traffic or Clicked elements under Behavior). - The selected property will be added to the filter panel. Step 2: Choose the Specific Attribute - Click on the added filter to specify the attribute on the dropdown. - For URL-based properties (Viewed page, Entry page, Exit page, Referrer page, Query), select the exact URL or query string (e.g., /pricing for Viewed page). - For other properties: - New/Returning, Device, Operating system, Browser: Choose a specific value (e.g., "New" or "Mobile"). - Clicked elements, Moved cursor, Entered text, Selected texts, Rage clicks, Error clicks, First clicks, Excessive scrolling, U-turn, Survey reaction: Select "Occurred" or "Not occurred." - Country, Region, City: Pick a specific location (e.g., "United States" or "New York"). - Session duration: Set a range (e.g., 00:00–01:00). - Page scroll depth, Screen resolution: Define a threshold or value (e.g., ">50%" or "1920x1080"). Step 3: Apply the Selected Filters - After setting the attribute, click the blue Apply button to update the session list with the filtered results. - The Session Recordings page will now display only sessions matching your criteria. Step 4: Remove Filters - To remove a single filter, click the X icon beside the filter in the panel. - To clear all filters at once, click the red Clear filters button. - The session list will revert to showing all recordings. Tips for Effective Filtering - Combine multiple filters (e.g., Viewed page: /pricing and Rage clicks: Occurred) for deeper insights. Explore advanced use cases here. - Use the Session duration filter to address issues like the 74% bounce rate from the Home dashboard by targeting short sessions. - Explore related guides like How to Set Up Recordings for setup details or Recordings Player Guide for playback tips