To explore how session filters work in Crowd, dive into this guide. Filtering allows you to narrow down recordings and pinpoint the most relevant user sessions based on specific criteria. This helps you identify user groups and compare their behavior effectively. While Crowd doesn’t currently support saving filter configurations as segments, you can apply filters repeatedly to access key sessions.
In this article, you’ll find scenarios that demonstrate how to use Crowd’s filters to meet your goals.
Identify Website Issues Causing User Frustration
Detect elements that confuse or frustrate users by filtering for specific behaviors. Rage clicks (five clicks on the same element within 500ms) reveal confusing or broken elements. U-turns (returning to a previous URL within seven seconds) indicate navigation issues, while error clicks highlight JavaScript errors. Combine these with a specific Viewed page to focus on problem areas.
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Filter by:
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Behavior: Rage clicks, U-turn, Error clicks
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Traffic: Viewed page
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Verify Performance of a New Button
Test how users interact with a new call-to-action (CTA) button. Use the Clicked elements filter to find sessions where users engaged with it, then compare the results with your initial assumptions about its effectiveness.
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Filter by:
- Behavior: Clicked elements
Investigate Drop-Offs on the Pricing Page
Analyze why users abandon the pricing page by watching drop-off recordings. Use the Exit page filter set to your pricing page or combine Viewed page filters to track the user journey. Add Entered text to identify sessions where users started forms but didn’t complete them.
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Filter by:
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Traffic: Viewed page, Exit page
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Behavior: Entered text
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Compare Mobile and Desktop User Behavior
Understand how device usage affects user habits. Filter by Device to isolate sessions from mobile, desktop, or tablet, then observe how navigation and interactions differ to improve device-specific experiences.
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Filter by:
- Technology: Device
Tailor Experiences for New vs. Returning Users
Differentiate how new and returning users engage with your site. Use the New/Returning filter, and enhance targeting with User Attributes (e.g., last purchase, total spend) if configured, to customize experiences for specific user groups.
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Filter by:
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Sessions: New/Returning
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Sessions: User Attributes
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Analyze User Feedback from Surveys
Gain context from survey responses by filtering sessions where users submitted feedback. Use the Survey reaction filter (if integrated) to spot trends in positive or negative reactions and understand user sentiment.
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Filter by:
- Behavior: Survey reaction
Track Social Media Traffic Impact
Identify how social media drives traffic by filtering with Traffic channel set to social platforms (e.g., Instagram). Combine with Landing page to see how these visits influence the customer journey.
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Filter by:
- Traffic: Traffic channel, Landing page
Focus on Users in a New Market
Target new customers in a specific region by combining filters. Use New/Returning for new users and Country, Region, or City to zero in on your target market.
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Filter by:
- Sessions: New/Returning, Country, Region, City
Optimize Based on Session Insights
Leverage filters to refine your analysis. For example, use Session duration to find short sessions (e.g., under 1 minute) and address the 74% bounce rate from the Home dashboard, or use First clicks and Page scroll depth to assess initial engagement.
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Filter by:
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Sessions: Session duration
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Behavior: First clicks, Page scroll depth
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