Recordings in Crowd, start collecting data automatically as soon as the Crowd tracking script is properly installed on your website. Data is captured across all pages with the tracking script, beginning with the first visitor, and no manual enabling is required. This article provides a step-by-step guide to set up, view, and filter Recordings in Crowd.
Already set up? perfect! see our article on How to Filter Session Data and visit Troubleshooting FAQs for Recordings.
Step-by-Step Guide
Step 1: Installing the Crowd Tracking Script
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Get the Script: Log in to your Crowd account, navigate to the Settings or Integration page, and copy the tracking script.
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Add to Your Website: Paste the script into the section of every page you want to track, just before the closing tag.
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Verify Installation: Visit your site with a new visitor to trigger data capture. Check the Session Recordings page in your Crowd dashboard for initial recordings within minutes.
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See detailed article on how to install Crowd on various websites here.
Step 2: View Your Recordings
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From the left sidebar, click Session Recordings to view all captured sessions.
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The page displays sessions with details like Country, User Intent, Duration, Clicks etc.
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On the Session Recordings page, locate a session on the list.
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Click the Play button next to a recording to open the Recordings player.
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The player will start playing the session, showing user interactions. See Recordings Player Demo for details.
Step 4: View and Filter by Duration
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On the Session Recordings page, click the Last 30 days dropdown if not already open.
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Select a time period (e.g., Last 24 hours, Last 7 days, Last 30 days, Last 3 months, or Custom duration) to filter sessions by time.
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If choosing Custom duration, specify the date range (e.g., May 1–17, 2025).
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Click on apply and the page will update to show only sessions within the selected time frame.
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Click Play on a filtered session to analyze user interactions.
Step 5: Apply Filters to Refine Sessions
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On the Session Recordings page, click the Filters button to expand the filter options.
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Select a category (e.g., Behavior, Traffic, Sessions, or Technology).
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Choose specific properties to filter by, such as Properties, Viewed page etc.
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For more details on applying advanced filters, see How to Filter Session Data.
Not Seeing Any Recordings?
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For websites with low or inconsistent traffic, data collection may take a few hours. If no recordings appear after 12 hours, verify the script is correctly installed on all pages.
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Check Troubleshooting FAQs for Recordings for further guidance on why Crowd isn’t capturing sessions.
Next Steps
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Learn more about interacting with recordings in the Recordings Player Guide.
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Dive deeper into user behavior with Heatmaps.
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Use the AI chats feature to gather insights and ask questions about your recorded sessions.