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How to Filter Session Data

Last updated on May 27, 2025

What Are Filters?

Filters in Crowd allow you to narrow down the list of recorded user sessions to focus on specific behaviors, traffic sources, session details, or technology used. By applying filters, you can analyze targeted groups of users and gain insights to improve your users experience. Crowd offers four filter categories, each with unique properties to refine your data.

Filter Categories and Properties

  • Traffic: Focuses on how users arrive at or navigate your site.

    • Properties: Viewed page, Entry page, Exit page, Referrer page, Query

  • Sessions: Targets user and session characteristics.

    • Properties: User ID, New/Returning, Country, Region, City, Session duration

  • Behavior: Analyzes user actions during sessions.

    • Properties: Moved cursor, Clicked elements, Entered text, Selected texts, Rage clicks, Error clicks, First clicks, Excessive scrolling, U-turn, Page scroll depth, Survey reaction

  • Technology: Examines the devices and software users employ.

    • Properties: Device, Operating system, Browser, Screen resolution

Each property requires selecting a specific attribute to define the filter, such as a URL for traffic-related properties or a yes/no option for behavior actions.

Step-by-Step Guide

Step 1: Select a Filter Category and Property

  • On the Session Recordings page, click the Filters button to open the filter panel.

  • Choose a category (e.g., Traffic, Sessions, Behavior, Technology) from the list.

  • Select a property within the category (e.g., Viewed page under Traffic or Clicked elements under Behavior).

  • The selected property will be added to the filter panel.

Step 2: Choose the Specific Attribute

  • Click on the added filter to specify the attribute on the dropdown.

    • For URL-based properties (Viewed page, Entry page, Exit page, Referrer page, Query), select the exact URL or query string (e.g., /pricing for Viewed page).

    • For other properties:

      • New/Returning, Device, Operating system, Browser: Choose a specific value (e.g., "New" or "Mobile").

      • Clicked elements, Moved cursor, Entered text, Selected texts, Rage clicks, Error clicks, First clicks, Excessive scrolling, U-turn, Survey reaction: Select "Occurred" or "Not occurred."

      • Country, Region, City: Pick a specific location (e.g., "United States" or "New York").

      • Session duration: Set a range (e.g., 00:00–01:00).

      • Page scroll depth, Screen resolution: Define a threshold or value (e.g., ">50%" or "1920x1080").

Step 3: Apply the Selected Filters

  • After setting the attribute, click the blue Apply button to update the session list with the filtered results.

  • The Session Recordings page will now display only sessions matching your criteria.

Step 4: Remove Filters

  • To remove a single filter, click the X icon beside the filter in the panel.

  • To clear all filters at once, click the red Clear filters button.

  • The session list will revert to showing all recordings.

Tips for Effective Filtering

  • Combine multiple filters (e.g., Viewed page: /pricing and Rage clicks: Occurred) for deeper insights. Explore advanced use cases here.

  • Use the Session duration filter to address issues like the 74% bounce rate from the Home dashboard by targeting short sessions.

  • Explore related guides like How to Set Up Recordings for setup details or Recordings Player Guide for playback tips