Privacy & data

How do I get my data or ask a privacy question?

For a privacy question or request involving your account data, use the live-chat widget on the Vinci web app’s /support page or email support@getsimpledirect.com. Include your account email and clearly describe the data or feature involved. Do not include passwords, full API keys, or other secrets. Vinci does not store conversations by default. Web-app history stays in IndexedDB on your device, while API prompts and responses are never logged. Vinci retains model, token, status, and timestamp metadata for API operations rather than message content. Data may be saved when you deliberately use certain features: - On the web, memories are saved to your account while you are signed in, and can be deleted under Account → Memory. The mobile app keeps its own separate set. - Skills are saved to your account. Custom instructions stay in the browser where you set them and are not sent to our servers. - Uploaded documents are account-scoped and deletable. - Public shares remain stored until you revoke them. - Synced conversations are opt-in, encrypted, and stored in Canada. Turning sync off deletes them from your account, and that cannot be undone. You can export billing usage as CSV from the Platform Usage page. The current guides do not document a general self-service account-data export, so contact support if you need something beyond that CSV. Account, synced, and file data is hosted in Montréal, Canada. Model inference runs on DeepInfra or Fireworks, depending on the class, using Canadian and US infrastructure. Zero Data Retention is enforced with both providers. Anonymous analytics is off by default, can be changed in Settings, and never includes message content.

Does Vinci save my conversations?

Does Vinci save my conversations? Not by default. Vinci reads your message to produce a reply, but does not write the message or reply to its logs, databases, or analytics. It records non-content details needed to operate the service and count usage, such as the model and token count. Some features are intended to remember information and therefore store data: - Memories, saved to your account on the web whenever you are signed in - Skills - Uploaded files - Content shared through a public link - Conversations synced after you opt in to device sync You can manage memories under Account → Memory, delete uploaded files, revoke public links, and turn device sync off. Anonymous product analytics excludes conversation content and is off until you enable it in Settings. Read Your data and privacy for the complete explanation.

How does device sync work?

How does device sync work? By default, your conversations stay on the device where you created them. They do not automatically appear when you sign in elsewhere. Turn on sync to access them on your other devices. When you enable sync, your conversations are stored encrypted on Canadian servers and appear when you sign in to Vinci on the web and in the mobile app. Turn sync on On the web (Vinci Chat): 1. Click your avatar in the top right and open Account & settings. 2. Go to the Data controls tab. 3. Find Sync and toggle it on. On your phone (Vinci Mobile): 1. Tap Settings at the bottom of the screen. 2. Under Data controls, find Sync across devices. 3. Tap the toggle to turn it on and confirm if prompted. Turning sync on uploads the conversations already on that device, so your existing history there becomes available on your other devices too. Chats sitting on a different device stay where they are until you turn sync on there as well. What syncs Device sync covers your conversations in the web app and the mobile app. - Conversation history: chats you start on the web appear on your phone, and the other way round, once sync is on in both places. What does not sync - Memories: the web app and the mobile app keep separate sets. A memory you save on the web does not appear on your phone, and one you save on your phone does not appear on the web. On the web, your memories are saved to your account whenever you are signed in, whether or not sync is on. - Custom instructions: these stay in the browser where you set them. They are not sent to our servers and do not carry to another browser, device, or the mobile app. - Vinci Work (desktop): the sessions you run there stay on that computer. They do not appear on the web or your phone, and your synced chats do not appear in Vinci Work. Turning sync off deletes your synced chats Sync is opt-in and you can turn it off again, but doing so deletes every conversation saved to your account. Vinci asks you to type the word delete to confirm, because this cannot be undone. Chats still held on the device in front of you stay on that device. Anything that lived only in your account — a chat you started on a phone you no longer have, for example — goes with it. Before you turn sync off, make sure anything you want to keep is on a device you still have. Afterwards, new chats stay on the device where you create them. To sign in on another device, use the same email and password. If you use social sign-in with Google or GitHub, use the same method you used to create the account. Read Your data and privacy for more detail.