For a privacy question or request involving your account data, use the live-chat widget on the Vinci web app’s /support page or email support@getsimpledirect.com. Include your account email and clearly describe the data or feature involved. Do not include passwords, full API keys, or other secrets.
Vinci does not store conversations by default. Web-app history stays in IndexedDB on your device, while API prompts and responses are never logged. Vinci retains model, token, status, and timestamp metadata for API operations rather than message content.
Data may be saved when you deliberately use certain features:
- On the web, memories are saved to your account while you are signed in, and can be deleted under Account → Memory. The mobile app keeps its own separate set.
- Skills are saved to your account. Custom instructions stay in the browser where you set them and are not sent to our servers.
- Uploaded documents are account-scoped and deletable.
- Public shares remain stored until you revoke them.
- Synced conversations are opt-in, encrypted, and stored in Canada. Turning sync off deletes them from your account, and that cannot be undone.
You can export billing usage as CSV from the Platform Usage page. The current guides do not document a general self-service account-data export, so contact support if you need something beyond that CSV.
Account, synced, and file data is hosted in Montréal, Canada. Model inference runs on DeepInfra or Fireworks, depending on the class, using Canadian and US infrastructure. Zero Data Retention is enforced with both providers. Anonymous analytics is off by default, can be changed in Settings, and never includes message content.