MoeGo is the system of record and where the scheduling work happens that the platform doesn’t yet cover — booking, rescheduling, route optimization, recurring series, and exports. Reach each location’s MoeGo from inside the GroomingOps platform with your GroomingOps email — no separate login. Switching locations in the platform switches which MoeGo you’re acting in, so always confirm which location you’re in before making changes.
ALWAYS CHECK: Before editing any appointment, confirm the location name shown in MoeGo matches the location you intend to change. Editing the wrong location’s schedule is the most common avoidable mistake.
The screens you’ll live in
| Screen | What it’s for |
|---|---|
| Calendar / Schedule | The main day view. Shows each van as a column, appointments stacked by time. Your home base. |
| Appointment detail | Click any appointment to open client, pet, service, price, and status. Where you confirm, edit, reschedule, cancel. |
| Smart Scheduling / Route | Where you optimize the driving order for a van’s day. |
| Messages | Two-way client texting. Confirmations, reminders, and replies live here. |
| Clients | Client and pet records, history, recurring settings, waitlist. |
| Reports / Export | Where revenue and payroll source data is exported. Use CSV / xlsx, never PDF (see callout). |
EXPORT RULE: When exporting MoeGo data, use CSV (or xlsx), never PDF. PDF exports have a recurring parsing bug that corrupts the data. CSV is always the safe choice.
Appointment statuses you need to know
- Unconfirmed — booked but the client hasn’t confirmed. This is the status the One Rule exists to eliminate across the next two days.
- Confirmed — client has confirmed. This is the goal state for every appointment in the two-day horizon.
- Checked in / In progress / Finished — today’s live states as the groomer works.
- Canceled / No-show — a canceled slot becomes a gap to fill; a no-show means confirmation failed and should be reviewed.