Subscription/Billing

How to Remove Payment Details from Your Crowd Account

Managing your payment information on Crowd is simple and secure. This guide will walk you through the complete process of removing payment details from your Crowd account, including common issues you might face and how to solve them. Removing your Payment Details Step 1: Access Your Dashboard Settings 1. Log into your Crowd account on your main dashboard 2. Look for the three dots (⋯) at the bottom left corner of your screen 3. Click on the three dots to open the settings menu Step 2: Navigate to Workspace Settings 1. From the menu that appears, click on "Workspace settings" 2. This will open your account management area Step 3: Go to Billing Section 1. On the left side menu, you will see several options including: - General - Team - Billing ← Click here - Credits 2. Click on "Billing" to access your payment and subscription information Step 4: Access Card Details 1. In the Billing section, you will see information about your current subscription 2. Look for "Card details" section 3. Here you will see your current payment method. Step 5: Remove Your Payment Method 1. Click on "Update" next to your payment method 2. Look for a delete or remove option 3. Confirm the deletion when prompted Important Things to Know Why You Might Not Be Able to Delete Payment Details You must have at least one payment method on your account at all times. This is a security measure to ensure your Crowd service continues without interruption. To Successfully Remove a Payment Method: 1. Add a new payment method first by clicking "Add new payment method" 2. Set the new payment method as your default 3. Then delete the old payment method This ensures you always have at least one valid payment option on your account. Supported Payment Methods Important Note for All Users: - Crowd only accepts US Dollar cards. - Other currency cards are not supported at this time - Make sure your card is enabled for international transactions Troubleshooting Common Issues "I Can't Find the Delete Option" If you don't see a delete option: 1. Make sure you have more than one payment method added 2. Ensure the payment method you want to delete is not set as the default 3. Try refreshing the page and trying again "My Naira Card Won't Work" Unfortunately, Crowd currently only supports US Dollar cards in Nigeria. You will need: - A USD-enabled debit/credit card - A card that allows international transactions - Contact your bank to enable international payments if needed "I Only Have One Payment Method" You cannot remove your last payment method. To change it: 1. Add your new payment method first 2. Set it as the default 3. Then remove the old one Additional Tips Managing Your Billing Period In the Billing section, you can also: - Switch between monthly and annual billing - View your current billing period - Take advantage of discounts like "Switch to annual pricing and get 2 months free" Security Best Practices - Only use cards you own and control - Remove old or expired cards to keep your account secure - Update payment details before cards expire to avoid service interruption - Check your billing regularly to ensure charges are correct Getting Help If you are still having trouble removing your payment details: 1. Check that you have multiple payment methods before attempting to delete one 2. Ensure your replacement card supports USD transactions 3. Contact Crowd support if you continue to experience issues 4. Try using a different browser if the interface isn't responding properly Summary Removing payment details from your Crowd account is straightforward: 1. Click the three dots at the bottom left of your dashboard 2. Go to Workspace settings → Billing 3. Find your card details and click Update 4. Choose to delete the payment method Remember, you must always have at least one valid payment method on your account, and all users need USD enabled cards for successful transactions.

Crowd 2.0 Scale Plan: Complete User Experience Platform for Large Websites

When you run large websites with lots of visitors, you need powerful tools to understand and improve how people use your site. The Scale Plan is Crowd most comprehensive standard package, designed for businesses with complex websites and high traffic. Scale Plan Basics: At $599 per month The Scale Plan is our most complete standard offering, with large tracking capacity and premium features for bigger organizations with high traffic websites. Core Features of the Scale plan Up to 100,000 Monthly Track Users The Scale Plan's impressive capacity allows for tracking up to 100,000 monthly users, making it suitable for: - Perfect for busy online stores - Great for media sites with many readers - Works for software applications with large user bases - Suitable for schools and universities with many websites - Ideal for companies managing multiple brands online - Tracks your whole audience without missing anyone, even with high traffic Priority Support - Personal Account Manager - Your own contact person for guidance - Regular check-ins to help you use the platform well - Help with setup and advanced settings - Front-of-Line Technical Support - Faster responses when you have questions - Direct access to senior support experts - Proactive monitoring to catch issues early - Help with Implementation - Expert guidance for complex setups - Custom solutions for unique websites - Help moving from other analytics platforms - Training Resources - Custom training for your team - Special onboarding for new team members - Advanced feature workshops Keep Your Data Longer - Store session recordings for 12+ months (instead of 3-6 months on smaller plans) - Keep heatmap data for 24+ months (instead of 12 months) - Access user journey data for longer periods - Compare data year over year This longer data storage lets you: - Analyze trends across seasons - Compare against past performance - See the full impact of website changes - Understand how user behavior changes over time Eight Team Members Can Edit - Perfect for large teams across different departments - Works for international teams managing different regions - Great for big organizations with specialized user experience roles - Helpful for agencies managing analytics for multiple clients Advanced Features Only in Scale Plan Enterprise-Level Security - Single Sign on (SSO) integration - Custom user roles and permissions - IP restrictions for secure access - Enhanced privacy controls Advanced API Access - Higher limits for custom integrations - Real time data streaming - Custom event tracking - Export data to other business systems Custom Reporting - White labeled reports (your brand, not ours) - Scheduled automatic reports - Advanced filtering and segmentation - Custom dashboards you can share Enhanced AI Capabilities - Predict conversion patterns - Automatically detect important insights - Compare to competitors in your industry - Forecast revenue impact of improvements How Different Teams Can Use It Large Marketing Teams Can: - Track performance across multiple campaigns and markets - Analyze the entire customer journey - Find small improvements that add up to big results - Fine tune high value conversion paths Product & Development Teams Can: - Support multiple product lines with dedicated tracking - Run A/B tests with detailed behavior analysis - Track how different user groups adopt new features - Decide where to focus development resources based on data Online Store Teams Can: - Analyze complex purchase paths across devices and user types - Spot seasonal trends and predict behavior changes - Improve busy checkout processes for maximum sales - Test different product recommendation strategies Digital Transformation Teams Can: - Establish baselines before major platform changes - Track how users adapt to new digital experiences - Identify where users need training or support - Measure the return on digital investments Getting the Most Value To make the most of your Scale Plan: 1. Create a tracking plan across all your websites 2. Form specialized teams focusing on different aspects of user experience 3. Schedule regular reviews of analytics data with stakeholders 4. Create your own scoring system for user experience issues 5. Connect Crowd insights with your existing business systems Benefits You Can Expect Organizations using the Scale Plan typically see: - Conversion rates improve by 15-30% - Support tickets decrease by 10-20% - Development resources used 30-40% more efficiently - Customer retention improve by 5-15% Summary The Scale Plan gives large organizations everything needed to improve digital experiences based on real user data. With extensive tracking capacity, priority support, longer data retention, and team collaboration tools, it helps build a culture of continuous improvement. For busy websites and complex digital systems, the Scale Plan provides the deep insights needed to find both obvious improvements and subtle changes that can mean millions in additional revenue. With capacity for 100,000 monthly tracked users and enterprise grade features, the Scale Plan helps large organizations transform user experience from a small team's concern to a company wide advantage

Crowd 2.0 Growth Plan

When your website gets more visitors and your business grows, you need better tools to understand your users. The Growth Plan is perfect for businesses that have outgrown basic analytics but don't need expensive enterprise solutions yet. It gives you powerful insights, team features, and smart AI analysis to help your business grow. Growth Plan Basics: At $149 per month The Growth Plan sits between our basic Starter Plan and our big Enterprise solution. It lets you track 5 times more users and comes with several premium features for team analysis and deeper insights. Core Features of the Growth Plan Up to 25,000 Monthly Tracked Users (MTU) - Perfect for medium sized businesses with growing traffic - Good for managing multiple websites - Handles seasonal traffic spikes - Works well for growing online stores - Tracks your whole audience without missing anyone Smarter AI Analysis - Predicts Future Trends: Forecasts what users might do based on past data - Finds Important User Groups: Automatically identifies valuable customer segments - Maps User Journeys: Shows how people move through your website across multiple visits - Compares You to Competitors: See how you stack up against similar websites Team Working Features - Shared Dashboards: Create custom views for different teams - Insight Tagging: Organize and find your discoveries easily - Notifications: Alert team members when important changes happen - Team Analysis Tools: Work together to understand user behavior Three (3) Editor Seat - Good for teams with marketing, design, and development people - Works for teams managing different markets - Helpful for agencies working with clients - Great for product teams with different responsibilities - Add view-only access for others who just need to see reports How Different Teams Can Use It Marketing Teams Can: - See which campaigns bring the most engaged visitors - Make better landing pages - Improve form completion rates - Track how content updates affect engagement Product Development Teams Can: - Test new features with real user data - Find usability problems early - Focus on improvements that matter most - Compare before and after results of changes Online Store Teams Can: - Reduce abandoned shopping carts - Help customers find products easier - Improve product pages to sell more - Find opportunities to suggest related products Company Leaders Can: - See performance across all websites - Make better decisions based on user data - Show the value of website improvements - Focus team efforts on what users need Getting the Maximum Value from the Growth Plan To make the most of your Growth Plan: 1. Get different teams to work together on analysis 2. Set clear goals to measure success 3. Create profiles of your different user types 4. Plan tests based on what you learn 5. Use AI to fix problems before they hurt your business When to Upgrade Consider moving to an Enterprise plan when: - You regularly approach or exceed 25,000 monthly users - You need more than three people to edit analytics - You need extra security features or custom connections - You manage many high-traffic websites Summary The Growth Plan gives growing businesses the right mix of capacity, features, and team tools. It turns user analytics from one person's job into a company wide advantage. With more tracking capacity and smarter analysis, the Growth Plan helps growing businesses understand their users better even as they get bigger. This leads to better decisions, improved user experiences, and faster business growth. For businesses ready to move beyond basic analytics, the Growth Plan is an investment that typically pays for itself through increased sales and happier customers.

Crowd 2.0 Starter Plan: The Perfect Entry Point for Medium and Small Businesses

In today's competitive digital landscape, understanding how users interact with your website is no longer optional it is essential. Crowd 2.0 offers a compelling alternative to traditional analytics platforms, with its Starter Plan providing an accessible entry point for businesses ready to elevate their user experience insights. Starter Plan Overview: At $29 USD/month Whether you are a growing startup or an established business looking to optimize your digital presence, the Crowd 2.0 Starter Plan delivers enterprisegrade analytics capabilities at a fraction of the cost of comparable solutions. Currently available with a 14-day free trial, new subscribers can take advantage of special promotional pricing: 50% off your first month or 30% off annual subscriptions when you convert before your trial ends. Core Features of the Starter Plan Up to 5,000 Monthly Tracked Users (MTU) The Starter Plan allows you to track up to 5,000 unique visitors per month an ideal volume for small to medium websites or businesses in the early stages of growth. This provides sufficient data to: - See how people normally use your site - Find the paths people take to buy or sign up - Spot quick wins to make your site better Complete Analytics & Research Tools Unlike other basic plans that limit what you can do, Crowd 2.0's Starter Plan gives you access to the complete suite of analytics and research tools, including: Easy to Understand Heatmaps - Click Heatmaps: See exactly where people tap and click - Scroll Heatmaps: Learn how far down your pages people read - Move Heatmaps: Watch where mouse movements show interest or confusion Watch Real Visitors Using your Site Detailed Session Recordings - See recordings of actual visits to your website - Find where people get stuck or confused - Discover surprising ways people use your site that numbers alone can't show Smart AI Insights - Get automatic analysis of how people use your site - Receive suggestions on what to improve - Find opportunities to turn more visitors into customers Hear Directly from Your Users - Add quick surveys to your site - Put feedback buttons at important spots - Track how happy customers are with NPS surveys Unlimited Data Collection (within your 5,000 visitor limit) This means: - No limits on how many recordings or heatmaps you can make - Freedom to track your whole website - Keep old data to compare and see trends over time One Editor Seat The Starter Plan includes one editor seat, ideal for: - Small businesses with a dedicated UX/marketing specialist - Freelance designers or developers managing client sites - Startup founders handling analytics personally Additional view only access can be granted to more people who need to see insights without making changes to your settings. Getting the Most from Your Starter Plan To maximize the value of your Crowd 2.0 Starter Plan investment: 1. Start with Your Most Important Pages Put heatmaps and recordings on your main pages first, like your homepage, product pages, and checkout. 2. Check Your Data Regularly Take time each week to look at your insights and make small improvements. 3. Connect Numbers with Real Behavior Use session recordings to understand why the patterns in your heatmaps happen. 4. Listen to the AI Suggestions Use Crowd's smart AI to find the changes that will help you the most. When to Consider Upgrading While the Starter Plan offers robust functionality, consider upgrading to a higher tier when: - Your website regularly gets more than 5,000 monthly visitors - You need to add team members who can make changes - You need more advanced ways to group and filter your data - You need extra security features for your business Conclusion: Start Small, Think Big The Crowd 2.0 Starter Plan represents an excellent opportunity to begin your journey into sophisticated user experience analytics without overcommitting resources. With its comprehensive feature set, special promotional pricing, and scalable structure, this plan provides everything needed to start making data driven UX decisions. As your business grows and your analytics needs evolve, Crowd's tiered pricing structure ensures a seamless path to more advanced capabilities all while maintaining the intuitive interface and actionable insights that distinguish the platform from competitors. Ready to Transform Your User Insights? Start your 14-day free trial today and discover how Crowd 2.0 can elevate your digital strategy. Sign up now!