FAQs

Accounts & Settings

These are some frequently asked questions on the your Crowd account and settings. 1. What is Crowd password Policy? Ans: At least 8 characters with a min of one special character, one uppercase, and one number. 2. Does Crowd include unlimited domains? Meaning we can integrate Crowd to as many sites that we need Ans: Yes, You can integrate Crowd with as many sites as you wish. 3. Do you offer a Data Protection Agreement (DPA).? Ans: Yes, we do offer a Data Protection Agreement (DPA). Which you can find here: https://usecrowd.notion.site/Data-Processing-Addendum-1a6d96b4df284d3da08146b3f5ec46f1

Subscription and Billings

This article contains some frequently asked questions on account subscription and billing. 1. Is recruiting users from the participant pool included in all plans? If not how much does it cost? Ans: Recruiting users from the participant pool is available in all plans. However, they can only be recruited using credits. You can purchase credits for recruiting within the Crowd dashboard. We also support other recruitment methods, such as sharing via link, email or launching test prompts directly into your platform. 2. How much do credits cost? And how many credits does it cost to recruit a user? Ans: You will need to spend 1 credit for every participant you recruit. You can purchase credits for $5 each, and they will be used to compensate the participants once they complete your test. 3. Is the participant pool mainly from the US? Ans: Crowd integrated with Prolific and with this we have a diverse participant pool. While the majority are from the US, we also have a good number of participants from other OECD countries. 4. Is white-labelling available? Ans: Currently, we do not offer white labelling in any of the tiers as it’s an enterprise plan feature.

Crowd Update

Know what Crowd has in store for you. 1. What happens with the user feedback? Does your product have a public facing product feedback/voting like featurebase, etc. Ans: Currently, we don't have a public-facing product feedback/voting feature. However, it is on our roadmap and we plan to integrate the kanban board feature with feedback such as bug reports and feature requests. In the meantime, you can use our Zapier integration to connect the feedback widget with Canny or Featurebase. This way, any feature requests or bug reports you receive will automatically be added to your Canny or Featurebase boards.