Crowd offers multiple methods to recruit participants for your research studies, including the participant pool, email invitations, links, and web prompts. This document addresses common questions about these options, costs, diversity, and troubleshooting to assist you effectively.
Is Recruiting Users from the Participant Pool Included in All Plans? If Not, How Much Does It Cost?
Recruiting users from the participant pool is available across all plans. However, recruitment requires the use of credits, which can be purchased within the Crowd dashboard. Additional recruitment methods, such as sharing via link, email, or launching test prompts on your platform, are also supported.
How Much Do Credits Cost? And How Many Credits Does It Cost to Recruit a User?
Each participant recruited requires 1 credit. Credits can be purchased for $5 each and are used to compensate participants upon completing your test, ensuring fair remuneration for their time.
Is the Participant Pool Mainly from the US?
Crowd integrates with Prolific, providing a diverse participant pool. While the majority of participants are from the US, a significant number also come from other OECD countries, offering a broad range of perspectives.
Is White-Labeling Available?
White-labeling is not currently available in any standard tier, as it is exclusive to our enterprise plans. Stay tuned to our roadmap for future availability updates.
Troubleshooting Common Recruitment Issues
Why Can’t I Access the Participant Pool?
Ensure your workspace is active and credits are available. If the trial has ended or credits are depleted, visit the Billing page to upgrade your plan or purchase credits.
Why Are Participants Not Receiving My Invitations?
Check that email addresses are correctly entered, credits cover the participant count, and your study is published. Verify your internet connection and resend if needed.
What Should I Do If No Participants Match My Targeting Criteria?
Refine your targeting attributes (e.g., demographics, devices) to be less restrictive. Review the participant pool diversity and adjust the criteria to align with available testers.
Why Is My Study Not Launching on the Website?
Confirm Crowd is installed on your site and the "Launch to Website" option is enabled. If issues persist, check the performance section for errors or reinstall Crowd using How to Install Crowd on My Website.
How Can I Resolve Payment Issues When Buying Credits?
Verify your payment method is valid and has sufficient funds. Clear your browser cache or try a different card. Contact support at support@crowdapp.io if problems continue.
Conclusion
These FAQs cover key aspects of recruiting participants with Crowd, from pool access to troubleshooting. For additional support, reach out to our team at support@crowdapp.io.