Account & billing

How do I delete my Vinci account?

To delete your Vinci account, contact support through the live-chat widget on the Vinci web app’s /support page or email support@getsimpledirect.com. Include the email address associated with the account so the support team can identify the correct account. Never send your password or a full API key. Vinci does not store conversation history on its servers by default. Default web-app history stays in your browser’s IndexedDB, and API prompts and responses are not logged. Because of this zero-data-retention design, there is less server-side conversation data to erase. Some items are saved when you choose to use the related feature. These can include memories, custom instructions or skills, uploaded files, public shares, and conversations included in opt-in device sync. Uploaded files are tied to your account and are deleted when the account is deleted. Public shares remain available until you revoke them. Before requesting deletion, you can remove memories immediately under Account → Memory, revoke API keys, and revoke any public shares. Device sync is optional, off by default, and reversible. The published help content does not promise a specific deletion turnaround time. Support will handle the request through the contact channel you use.

How do billing and credits work?

How do billing and credits work? Vinci uses a shared USD credit balance across the web app, mobile apps, API, and Vinci Code. Plan credits and purchased credits are added to that same balance. For current plan options, pricing, and included credits, see Billing & limits. You can earn free credit as you set up Vinci and try it across its surfaces: - $5 when you verify your email - $5 when you add a payment method - $10 the first time you send a request from Vinci Platform (the API) - $10 the first time you use Vinci Code (the command-line tool) - $10 the first time you use Vinci Work (the desktop app) The three $10 rewards require a verified email and a payment method on file, and each reward can be earned once per account. Free credit lasts 60 days from the day you earn it. Each reward is dated separately, so credit earned at different times expires at different times. You can see the exact date for your own credit under Account. Purchased credits have a $10 minimum purchase and never expire. We always spend credit that expires soonest first, so nothing is wasted. Open Account in the app or the Usage page on the Vinci Platform to review your balance and usage. Usage views cover 7, 30, or 90 days, as well as a custom date range, and you can export the records as CSV. Auto top-up is optional. If you turn it on, set a monthly cap so additional credit purchases stay within the amount you choose. To change or cancel your plan, update your payment method, or download invoices and receipts, open Account and choose Manage plan, invoices & receipts on Stripe — this opens Stripe's secure billing portal for your subscription. For refunds or anything the portal doesn't cover, contact support@getsimpledirect.com. For automated monitoring, usage alerts can send balance_below and monthly_spend_above events to an HTTPS webhook. These alerts do not include conversation content. If the shared balance reaches zero, the app pauses new requests and the API returns HTTP 402 with budget_exhausted or insufficient_quota. A rate limit is different: it returns HTTP 429 and should be retried after a brief wait.

How do I create and protect an API key?

How do I create and protect an API key? If you only chat in the Vinci app, you do not need an API key. An API key lets another tool, script, or app use Vinci on your behalf. To create one: 1. Sign in to the Vinci Platform with the same account you use in the app. 2. Open API keys and choose Issue key. 3. Choose the scopes and expiry the key needs. 4. Copy the new vinci_live_… key when it appears. The full key is shown only once. Treat it like a password and never put it in email, screenshots, or public code. If it is exposed or lost, revoke it and issue a new one; revocation takes effect immediately. For setup examples, use the developer getting-started guide and API overview.

How do I create or sign in to my Vinci account?

How do I create or sign in to my Vinci account? You can try Vinci for free without signing up. A free, no-signup session provides limited trial use, memories, and settings. Creating an account adds access to account-level controls and optional cross-device features. You can create a free account with: - Email and password: enter your name, email, and a password of at least 8 characters. - Google or GitHub. Vinci sends a verification email after email sign-up, but you can start chatting immediately. Verifying the address adds $5 in trial credits. Check spam or junk if the message does not arrive. To sign in, use the same method you used when registering. If you forget an email-account password, choose Reset password on the sign-in screen. The Account page shows your email, display name, credit balance, usage, plan, memories, custom instructions, device-sync setting, and API keys. API-key secrets are displayed once when created; Vinci stores a hash, and you can revoke a key immediately. Never share a full API key with support. Conversation history stays private on your device by default. Device sync is opt-in, off by default, and can be changed later. When enabled, synced data is encrypted and stored on Canadian infrastructure in Montréal. Switching sync off is reversible; the feature is not required to use Vinci. If you have trouble signing in or managing an account setting, use the live-chat widget on the web app's /support page or email support@getsimpledirect.com. See Account and sign-in for profile, memory, and account-management details.

Why did I run out of credits so fast?

If your credits disappeared quicker than you expected, you're probably using more than you realized — and the good news is you can see exactly where. Here's how to understand your usage and control it. Where do credits go? Credits are spent when you: - Send a message in the Vinci web or mobile app. - Make an API call to Vinci. - Use Vinci Code. The cost of each message depends on how long the response is and whether Vinci runs a web search or uses tools like weather lookups. Longer, more complex responses use more credits. The class you're on matters far more than any of that. Vinci Mezzo is the cheapest option for light everyday chat, while Vinci Forte is the default and Vinci Fortissimo costs more per token. Click the model badge at the top right of chat to switch inline, or use Settings → Personalization. If you are working with code or files, Forte works best; do not switch those tasks to Mezzo just to reduce cost. Check your usage 1. Open Account in the app, or visit platform.getsimpledirect.com. 2. Find the Usage or Usage section. 3. You can filter by date (7, 30, or 90 days, or a custom range) to see trends. On the Platform, you can also export usage to CSV to analyze exactly which messages and API calls cost what. Understand your plan For details on Vinci's plans, pricing, and included monthly credits, see Billing & limits. If you're on Free or Vinci and your credits ran out, it means you used more than your plan included — upgrading to Vinci Pro adds more monthly credits, or you can buy additional credits anytime (minimum $10 purchase). Control your spending - Use shorter prompts: vague or very long messages may trigger deeper processing and use more credits. - Disable web search if you don't need it: For questions where you already know the facts, you can ask locally without searching the internet. - Enable auto top-up with a monthly cap: This prevents surprises — set a limit on how much can be added automatically each month. - Watch your usage trends: Check your usage weekly to spot unexpected spikes early. Free accounts and trial credits If you haven't signed up, you can try Vinci with a few free messages a day — no sign-up or credit card needed. Once you create a free account and verify your email, you get $5 in trial credits. Add a payment method and you get another $5. That's $10 total to start.

Keep Vinci usage costs under control

Vinci uses one shared USD credit balance across products. Use these controls to avoid billing surprises and manage spending predictably. 1. Review your usage. Open Account in the app to see your balance, or open the Usage page on the Vinci Platform. Choose 7-, 30-, or 90-day presets, or enter a custom start and end date to track spending patterns. 2. Export a CSV. On the Platform Usage page, select the date range before exporting. Save monthly exports for budgeting or analyze them in a spreadsheet to spot changes and compare spending periods. 3. Create usage alerts. Provide an HTTPS webhook and choose an alert type. A balance_below alert fires when remaining balance crosses your threshold. A monthly_spend_above alert fires when month-to-date spending exceeds it. Alert calls contain no prompt or response content, preserving Zero Data Retention. 4. Enable auto top-up. Turn on auto top-up to add credits when balance runs low. Set a monthly cap so automatic purchases cannot grow without limit. Additional credit purchases have a $10 minimum, and purchased credits do not expire. 5. Choose complementary thresholds. Set the low-balance alert high enough to give you time to react, then configure auto top-up below it. Use the monthly-spend alert as an early warning before the auto top-up cap is reached. 6. Respond to interruptions correctly. HTTP 402 errors mean credits are exhausted; add credits or wait for auto top-up to restore your balance. HTTP 429 errors are temporary busy-time limits, not billing problems—wait briefly and retry.