To delete your Vinci account, contact support through the live-chat widget on the Vinci web app’s /support page or email support@getsimpledirect.com. Include the email address associated with the account so the support team can identify the correct account. Never send your password or a full API key.
Vinci does not store conversation history on its servers by default. Default web-app history stays in your browser’s IndexedDB, and API prompts and responses are not logged. Because of this zero-data-retention design, there is less server-side conversation data to erase.
Some items are saved when you choose to use the related feature. These can include memories, custom instructions or skills, uploaded files, public shares, and conversations included in opt-in device sync. Uploaded files are tied to your account and are deleted when the account is deleted. Public shares remain available until you revoke them.
Before requesting deletion, you can remove memories immediately under Account → Memory, revoke API keys, and revoke any public shares. Device sync is optional, off by default, and reversible.
The published help content does not promise a specific deletion turnaround time. Support will handle the request through the contact channel you use.