If an error appears in the game, or the game doesn’t open/freezes, please try the steps below:
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Clear your browser cache & cookies
Old data may prevent the game from loading correctly. -
Open the website in Incognito/Private mode
This helps avoid issues caused by extensions or saved cookies. -
Try another browser
We recommend Google Chrome or Mozilla Firefox. -
Try another device
If it doesn’t work on mobile, please check from a PC (and vice versa). -
Switch your internet connection
Try using mobile data instead of Wi-Fi or the other way around. -
Disable VPN or proxy and refresh the page
Some providers are restricted in certain regions or when VPN is active.
If the issue remains after all steps, please contact our online support and provide the following information:
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Your device model
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Your internet provider
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A short video showing the issue
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Your IP address (you can check it on whatismyip.com)
This will help our technical team investigate the problem faster.