By default, Vinci keeps your chats only on the device you use — not on our servers. That's why your history from your phone doesn't show up on your laptop. The good news: you can change this in seconds.
The default: local only
When you first sign up, Vinci defaults to keeping conversations only on your device. This is intentional — it's part of Vinci's Zero Data Retention approach. Your chats stay private and aren't stored on our servers unless you ask.
That means chats from your phone stay on your phone, chats from your laptop stay on your laptop, and neither syncs to the other automatically.
Turn on device sync
To make your conversation history follow you between the web and your phone:
- Open Account in the Vinci app (web or mobile).
- Find the sync or device sync setting and switch it on.
- That's it — your conversations sync through our Canadian infrastructure and appear when you sign in on the web or in the mobile app.
Once sync is on:
- The chats already on that device upload to your account, so they become available on your other devices.
- Chats on your other devices stay where they are until you turn sync on there too.
- New chats sync automatically between the web and your phone.
- Memories are not part of sync — the web app and the mobile app keep separate sets, so a memory you save in one does not appear in the other.
Turning sync off deletes your synced chats
Turning sync back off in Account deletes every conversation saved to your account. Vinci asks you to type the word delete to confirm, because it cannot be undone.
Chats still held on the device in front of you stay on that device. Anything that lived only in your account — a chat from a phone you no longer have, for example — goes with it. Before you switch sync off, check that whatever you want to keep is on a device you still have.
What happens to your data when sync is on
When you enable sync, your conversations are stored encrypted in Canada (Montréal) so they're available when you sign in elsewhere. See Your data & privacy for full details.
Still not seeing your chats?
Make sure you're signed in with the same email on both devices — Vinci only syncs conversations within one account. If you're using different email addresses on different devices, they won't sync.
If the chat you're looking for was in Vinci Work (desktop), that's expected: sessions there stay on that computer and aren't part of device sync, in either direction.