How do I contact Vinci support?

You can reach Vinci support in either of these ways:

• Open the live-chat widget on the Vinci web app's /support page. You can also open in-app support from the Account menu.
• Email support@getsimpledirect.com.

Replies typically arrive within a few hours. This is a typical response expectation, not a guaranteed service level. If you leave your email in live chat, the conversation can continue over email after you leave the page.

Include:

• The email address on your account
• Whether the problem happened in the app or through the API
• What you were trying to do and what happened instead
• What you already tried
• The exact error message, with a screenshot if helpful

Never send your password or full API key. If an API key may have been exposed, revoke it on the Vinci Platform before contacting support.

The web and mobile apps are in beta, so bug reports and feedback are welcome through the same email and in-app channels. For API setup and reference material, visit developers.getsimpledirect.com.

See Contact support for feedback and developer-help details.