Your Settings hold everything about your business on Suplery — your company details, licenses, payment cards, tax exemption, and where your orders are delivered. Open Settings from your **avatar** in the top-right corner. You'll see four tabs: **Company**, **Licenses**, **Payments and Taxes**, and **Delivery**. This article walks through each one. If you get stuck anywhere, there's a **Contact support** link at the bottom of every tab. 💬 Looking for your **own** name, email, or password? Those live in your personal account, not here — open the **avatar** menu and choose **Your account**. See [Your account & your businesses](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003509-4-your-account-your-businesses). # How saving works Each tab saves on its own. When you change a field, a **Save [tab] settings** bar appears and stays in view as you scroll. Click it to save — you'll see a **"Settings successfully saved"** message. 💬 **Leaving a tab with unsaved changes?** Suplery will ask whether to save or discard them before you move on. If you leave without saving, those changes won't be carried over — they're lost. ⚠️ Some company details are re-checked for security before they take effect — your legal name, EIN, company name, services, photos, social links, description, licenses, and exemption certificate. After you save one of these, you'll see **"will be updated soon after a little checking,"** and you'll get a notification once it's applied (all, some, or none of the changes), along with any note from our team. If you change a field and then set it back to its original value, the re-check is cancelled. # Company tab ## Legal company information *(Beauty business only)* - **Legal name** — your officially registered business name. It must match your U.S. government records. - **EIN** — your business's nine-digit federal tax ID from the IRS. ## Company profile These details are shown to the suppliers you order from, so it's worth filling in as much as you can — a complete profile helps brands trust you. - **Company name** — your display name on orders and connection requests. - **What services do you provide?** — the services your business offers. - **Photos of your establishment** — show off your space. - **Instagram** and **Facebook** — links to your profiles. - **Company description** — tell brands your story and what you stand for. 💬 **Want to change which products you see in the Shop?** Your services here shape your recommendations, but you can fine-tune what appears on your Shop homepage separately — and that change doesn't need a re-check. See [Personalize your Shop](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003547-6-personalize-your-shop). # Licenses tab This is where you keep your business and professional licenses up to date. - **Business licenses** *(Beauty business only)* — a business license is the state-issued permit that lets your company legally operate, and it confirms to Suplery that you're a real beauty business. Some states don't issue one at all — if yours doesn't, you won't be asked to add it. - **Professional licenses** — required to buy on Suplery. A valid professional license unlocks the whole catalog, not just professional-only products. Add one for each licensed professional. For any license, you only **upload a photo or file** — Suplery reads the state, number, and dates for you. There's nothing else to type. ⚠️ Keep your licenses current. If one expires, you'll see a **red badge** on the Licenses tab, and you may lose access to some products until you upload a valid one. 💬 **Can I edit or delete a license?** You can remove a license only while it's still being verified. Once it's verified, upload a new file to replace it. # Payments and Taxes tab This tab holds your payment cards and your sales tax exemption certificate. ## Payment methods - **Add a payment method** — Suplery accepts US-issued cards only (Visa, Mastercard, Discover, or American Express), added securely through Stripe. Your first card becomes your default. - Manage any card from the **"…"** menu: **Make default**, **Disable** or **Enable for future orders**, or **Delete**. ⚠️ A few rules when removing a card: - To delete your **default** card, make another card the default first. - You can't delete a card tied to an order that's still in progress — wait until that order is **canceled or paid**. - To delete your **only** card, contact support. - Expired cards are flagged and can be removed anytime. 💬 **Who can see my cards?** Any teammate with access to Settings can manage payment methods (see [Users & permissions](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002769-3-users-permissions)). Card details are always masked, though — only the card identifier is shown, never the full number. 💬 **Why can't I add my card?** It's most likely not a Visa, Mastercard, Discover, or American Express card, or it was issued by a non-US bank. If neither is the case, contact support and we'll help you sort it out — and please never share your full card number with anyone. ⚠️ You can add payment methods once your business is verified. Before that, adding is limited. ## Exemption certificate A sales tax exemption certificate is an official document, issued by your state, that lets your business buy products **for resale** without paying sales tax on them. If you have one, add it here so eligible resale products aren't taxed. To add it, just **upload a photo or file** — Suplery reads the number, state, and dates for you. You can add more than one if you're exempt in several states. 💡 **Not sure whether you have one, or which form you need?** Ask your accountant, or check your state revenue service's official website for the correct form and its requirements. ⚠️ Suplery only accepts certificates that meet your state's rules. Please don't upload any other type of document as an exemption certificate. 💬 **Why am I still charged tax even with a certificate?** Exemption applies to products you resell. Products marked **Professional** (for use in your services, not for resale) are always taxed. # Delivery tab ## Default delivery address Set the address your orders ship to. You can add, change, or delete it anytime. - **Address** - **Suite / Floor / Unit** - **Delivery instructions** — e.g., "Leave at the back door." - **Contact phone** ⚠️ Your delivery address must be in a **state where you hold a valid license** (business or professional — even an expired one). If it isn't, you'll see **"Delivery is possible only in the state where you have verified licenses."** This is the same rule that applies at checkout; see [Order from the Shop](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16036508-11-order-from-the-shop). 💬 Your delivery details are shared with the delivery service to fulfill your orders, in line with our [Privacy Policy](https://suplery.com/privacy/) and [Terms of Use](https://suplery.com/terms/). The phone number you provide is used only to reach you about an order or a delivery issue. # Delivery signature Turn on **Delivery signature is required** if someone must physically sign for your deliveries. If no one's available at the address, the carrier may reattempt delivery — surcharges may apply. # Danger zone — delete your company account 🚫 **Delete company account** removes your **entire company** from Suplery. It's permanent and can't be undone: only the account **owner** can do it (your password is required), and **all users lose access**. Other team members see this option disabled. 💬 **I only want to delete my own user account.** Contact support. The owner's account can be deleted only together with the whole company — so if you want to keep the company running, transfer ownership first (see [Users & permissions](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002769-3-users-permissions)). # FAQ 💬 **Why did my change say it's being checked?** Some company details are re-verified for security. You'll get a notification once they're applied. 💬 **How long does deleting my account take?** Usually up to 10 business days. For exactly what gets permanently removed, see our [Privacy Policy](https://suplery.com/privacy/). # Related articles - [Your account & your businesses](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003509-4-your-account-your-businesses) - [Order from the Shop](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16036508-11-order-from-the-shop) - [Personalize your Shop](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003547-6-personalize-your-shop) - [Users & permissions](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002769-3-users-permissions) - [Privacy Policy](https://suplery.com/privacy/)