Suplery lets you add your whole team and decide exactly what each person can do — from running inventory, to placing orders, to managing the company itself. You'll do all of this in **Users**, which you open from the avatar menu in the top-right corner. (Only the account owner and people with the **Settings and Users** role see it.) # The Users page Here you'll find everyone connected to your business: active users, people you've invited but who haven't joined yet, and — if there are any — archived users. You can **search by name or email**, and each row shows the person's name, contact email, the roles they have, and when they last logged in. - People you've invited show an **Invited** badge with a **Resend** link until they accept. - Archived users are hidden by default — turn on **Show archived** to see them. 💬 Every user — whatever roles they have — can browse the **Shop**, see your product list, and add items to their personal cart. The roles below add abilities **on top** of that. # Roles: what each one can do A user can have any combination of these roles. Each one unlocks a part of Suplery: - **Inventory** — full work with inventory: add and edit products, see product usage history, archive products, run stocktakes, and view orders. (It does **not** include the Suppliers tab or creating suppliers and external orders — that's the Orders role.) - **Orders** — create, view, and edit orders, including external orders, message suppliers, and turn a cart into an order. Adds the **Orders** menu item, the **Suppliers** tab, and **Messages**. - **Settings and Users** — opens company **Settings** and the **Users** page, and adds those items to the menu. - **Owner** — has every role. There's one owner per company, and ownership can be transferred (see below). 💬 **What can a user do without the Orders role?** They can still fill their personal cart — they just can't check out. Instead, they share the cart with someone who can place the order. See [Share product lists](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037187-15-share-product-lists). ⚠️ You can't change your **own** roles. Ask the owner, or someone with the **Settings and Users** role, to adjust them for you. # What a "Settings and Users" admin can and can't do The **Settings and Users** role lets someone manage your team — but with one guardrail, so an admin can't quietly hand themselves more power than they were trusted with. The rule is simple: **An admin can only invite, edit, archive, or restore users whose roles are the same as — or fewer than — their own.**They can't give out a role they don't hold themselves. For example, an admin with **Orders + Settings and Users** can manage a user who has **Orders** (or Orders + Settings and Users), but not a user who also has **Inventory** — because that admin doesn't have the Inventory role. 💬 **Why is this person's drawer read-only?** You're looking at someone whose roles you don't fully have, so you can see their details but can't change them. Only the owner — or an admin who holds all of that user's roles — can edit them. ## Invite your team 1. On the Users page, click **Invite users**. 2. Enter one or more **emails**. Separate several with commas or spaces to invite them all with the same role and group. 3. Choose their **Roles** and a **Group** — both optional. You can always set roles later. 4. Inviting another batch with different roles or a different group? Click **+ Add another** to add a second set in the same window. 5. Click **Send invitations**. You'll see a **"[N] invitations sent"** confirmation. The people you invite appear with an **Invited** badge until they accept. They receive an email and join from there — see the **Accepting an invitation** section of [Your account & your businesses](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003509-4-your-account-your-businesses). ⚠️ **A 5-user limit applies until your business is verified.** Before verification, you can have up to **5 users total** — including the owner, and counting active users, archived users, and pending invites together. Once your business is verified, you can invite as many people as you like. See [Get started & verify your business](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002643-1-get-started-verify-your-business). 💬 **Resends are limited.** You can resend an invitation only a set number of times. A tooltip shows how many resends you have left, and resending stops once you've used them up. # Organize users into groups (optional) Groups simply tidy your user list by department — they **don't** change anyone's access. - Create one with **Add group**. A panel opens where you name the group and add or remove users (and pending invites). You can rename or delete the group from the same panel. - Anyone not in a group sits at the top of the list under **Without Group**. - You can also move someone into a group — or create a new group on the spot — from inside their drawer. ## Manage a user Click anyone in the list to open their drawer. From there you can change their **roles**, move them to a different **group**, or **deactivate** (archive) them. If you don't have the rights to edit them, the drawer opens read-only — see the guardrail above. ## Transfer ownership Only the owner can transfer ownership — for example, when handing the business to someone else. Open that person's drawer and click **Transfer ownership** (next to the Owner role). Confirm in the window that appears and enter your **current password**. The new owner receives every role. 🚫 Transferring ownership hands over **full control of the company**. There's only ever one owner, and you can't transfer ownership to someone who is archived or still has a pending invitation. ## What if someone else is the owner — but the business is yours? If you own or legally run the business and another person currently holds the owner account, you can claim ownership. Contact support to start a claim. We'll ask for documents showing you're entitled to it — such as your **articles of organization** (or similar) — along with documents that confirm your identity. ⚠️ While we review your claim, the **current owner keeps full rights** — including the ability to delete the entire company account. It's worth checking who owns your account before a problem comes up, rather than after. ## Archive, restore, and remove people - **Deactivating (archiving)** a user keeps their history but removes their access. Turn on **Show archived** to see archived users, then open one and click **Restore from archive** to bring them back. - You can also **cancel a pending invitation**, which makes the invite link stop working. - Only the owner and admins with sufficient roles (see the guardrail above) can archive, restore, or cancel invitations. ⚠️ **You can't deactivate the owner.** If the owner is leaving, transfer ownership to someone else first, then archive the old account. ## FAQ 💬 **Someone I invited never got the email — what now?** Ask them to check their spam folder, then use **Resend** next to their name on the Users page. (Remember, resends are limited.) ## Related articles - [Your account & your businesses](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16003509-4-your-account-your-businesses) - [Share product lists](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16037187-15-share-product-lists) - [Account & settings](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002712-2-account-settings) - [Get started & verify your business](https://app.chatwoot.com/hc/for-beauty-businesses/articles/16002643-1-get-started-verify-your-business)