## Add a new dropdown option

Dropdown options from which your team can select a pre-defined category can be easily edited. Just click on the small tool / wrench icon next to the dropdown field. This will show you all options and allows you to rename, delete, add or reorder.

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNlkxN1E9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b352bf0f03a2346a88d49101a3b77e1e13790a5b/image.png)

You can also just start typing and select the entry "Add option ...":

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNFQ0eFE9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cd8925ca01a8b57a209c694e95418350df780c49/dropdown_add-new.gif)

## Adding multiple dropdown options at once

In addition to adding dropdown values individually, you can also add multiple values at once. You can import a list of values with one click.

You can simply copy a list of options from a text file or spreadsheet and paste it into the field to "add new option". Each value, whether separated by commas or placed in separate cells/lines, will be added as a separate entry in the dropdown list. The system can identify and skip duplicate values, ensuring that each option in the dropdown is unique.

**Scenario:** I want to add a list of cities to the dropdown options from a spreadsheet:

![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRFErWVFJPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--50d95b4bf8a7e71bf30d8f08fc09c9a590904bf7/image.png)

1. Copy the values from the spreadsheet and paste them in the dropdown field

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRTArWVFJPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3d14ef0fe4fc5b50465ef010643f066ea2204300/image.png)

2. Click the “**+**” icon to create each value as a dropdown option 

   ![](https://app.chatwoot.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCR1UrWVFJPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cd790038cd2a02ad4efea20a7a456e588c0dc8b7/image.png)

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